By Jamie L.
SAN FRANCISCO: The American Customer Satisfaction Index (ACSI) released on July 19, reported on consumer satisfaction with the Internet, including social media was found that Facebook was the lowest ranked site of its kind.
This year in the category Internet Social Media the report scored three websites - Wikipedia, Facebook, and You Tube including others but MySpace was not included in this year's report.
Wikipedia scored highest with 78, You Tube came in second place with 74, followed by social media websites under the category of others with a score of 67; social networking Facebook came last with a score of 66.
Whether customer dissatisfaction with Facebook will lead customers to switch to Google's new social network Google+ remains to be seen; but it does appear that customers are moving away from Facebook.
It was shown in a separate report released June 12 by Facebook monitoring site inside Facebook, which found the amount of active users on the social networking site to be declining throughout the North America and parts of Northern Europe.
SAN FRANCISCO: The American Customer Satisfaction Index (ACSI) released on July 19, reported on consumer satisfaction with the Internet, including social media was found that Facebook was the lowest ranked site of its kind.
This year in the category Internet Social Media the report scored three websites - Wikipedia, Facebook, and You Tube including others but MySpace was not included in this year's report.
Wikipedia scored highest with 78, You Tube came in second place with 74, followed by social media websites under the category of others with a score of 67; social networking Facebook came last with a score of 66.
Whether customer dissatisfaction with Facebook will lead customers to switch to Google's new social network Google+ remains to be seen; but it does appear that customers are moving away from Facebook.
It was shown in a separate report released June 12 by Facebook monitoring site inside Facebook, which found the amount of active users on the social networking site to be declining throughout the North America and parts of Northern Europe.
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